Production Support Analyst

Recruiter:

Future Careers

Job Ref:

SAH-3_20

Date posted:

Friday, September 9, 2022

Location:

Durban, South Africa

SUMMARY:

An exciting skilled Production Support Analyst is required to join a reputable financial institution

The support analyst will work closely with the business users, business analysts, development teams, and operations teams to manage any incidents and requests occurring within the production environment.

Through in-depth business knowledge, they will identify and or analyse system issues, and propose and implement solutions to those issues, in such a way that there is minimal impact on business as usual operations and IT systems

JOB DESCRIPTION:

Effective alignment of IT system functionality to business value drivers
Through interaction and collaboration with Business users, to resolve production requests & incidents.
Analyze incident reports to determine underlying causes of issues and to determine ways in which to proactively prevent their reoccurrence (User training, system enhancements, process reengineering etc.).
Clearly document resolutions to recurring issues
Understand business processes/workflow and system integration.
Clearly understand the system job schedules and the interdependencies between them.
Collaborate closely with developers, BA’s and DBA’s to determine and specify the best fit solution in line with current technology and architecture best practices.
Roll-out of system enhancements and fixes to UAT, Production following all prescribed IT processes.
Participate in knowledge transfer to ensure better grasp of the product and domain for both yourself and the team.
The strongest indicator of a high-performing analyst is excellent leadership abilities: a strong and committed drive to step up and take a leading role, the courage to challenge and the drive to make a difference
A strong ability to analyse and resolve issues in light of the bigger picture. i.e. what is the full impact caused by the issues, and by the proposed solution to resolve them.
Take responsibility for your personal development: an analyst will be on a continual learning curve in terms of the technology / business interactions at the company
Align your personal values to the department’s culture, ethos, goals and values

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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