Products and Channels Supervisor

SUMMARY:
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POSITION INFO:

REQUIREMENTS

• Affirmative Action South African citizen
• A recognized 3-year National Diploma or 4-year Bachelor's Degree in Sales, Marketing, Engineering, Business Administration, Business Management, Finance, or a related field
• Experience in sales, service and marketing is required
• Dealer after-sales operations experience and at least 3 years of specialist or supervisory automotive experience, preferably in after-sales, marketing, or sales, is advantageous

ESSENTIAL SKILLS

• Experience in sales, service and marketing is required
• Dealer after-sales operations experience and
• At least 3 years of specialist or supervisory automotive experience, preferably in after-sales, marketing, or sales, is advantageous
• Familiar with dealer after-sales operations, including service and parts, and have a strong understanding of business management principles and their application
• A proven understanding of the automotive parts and accessories business, including pricing and its impact, as well as marketing concepts and their applications
• Experienced in developing and implementing after-sales campaigns and promotions
• Exposure and experience in accident damage management, motor body repairers and insurance will be a distinct advantage
• A strong understanding of customer loyalty and experience is required
• Experienced in strategy development and implementation
• Key skills required
  • Critical thinking
  • Project management
  • Communication (written and verbal),
  • Presenting
  • Influencing
  • Negotiation
  • Problem-solving
  • Decision-making
  • Coordination
  • Innovation
  • Leadership 
  • Analytical thinking skills
• Experience in managing stakeholders (e.g. dealers, competitors, group members, and customers) with competing priorities and interests
• A high level of integrity is a non-negotiable requirement for this role
• Ability to work independently with minimal supervision and proficiency in MS Office (MS Word, MS Excel, MS PowerPoint, MS Power BI, CoPilot), Generative AI, DMS, CRM, and data analysis

RESPONSIBILITIES

• Implement the products and channels after-sales strategy in the dealer network with a strong focus on genuine parts sales, accident damage management parts sales, Easy Drive vehicle plans sales, marketing, product management and customer loyalty
• Implement the after-sales strategy to meet departmental, divisional, and organizational goals
• Guide and support team members to ensure they understand their roles and how they contribute to departmental, divisional, and organizational goals
• Contribute to the achievement of genuine parts sales objectives at wholesale and retail levels
• Achieve accident damage management parts sales goals by managing dealers, key accounts, MBRs, and insurance customers
• Help achieve Easy Drive vehicle plan sales targets by working closely with RAMs and dealers
• Develop and implement the annual marketing plan with the marketing communications department to boost brand awareness, generate quality leads, and drive sales
• Create and execute product management campaigns and promotions using HPG Analysis and IAM research to boost genuine parts sales and market share
• Create and implement customer loyalty initiatives to increase the share of the overall Car Parc
• Collaborate with divisional colleagues to ensure the successful coordination and implementation of the annual business plan
• Collaborate with other departments and divisions to define and set targets for initiatives like Service Cam, Easy Drive vehicle plans, Lead Inbox, and PPSO
• Collaborate with other departments and divisions to achieve organizational objectives
• Serve as the main point of contact with the Group Market Area Manager for products and channel initiatives