Programme Administrator

SUMMARY:
Our client in the telecom sector is looking for a Programme Administrator. Contract role for 8 months.

POSITION INFO:
Provide support to partners in the following areas:

• Administrative
• Onboarding of new partners
• Training and Enablement

• Ensures that opportunities presented by Partners are logged into the system (Ignite and Siebel)
• Track Partners performance against logged opportunities
• Onboarding of new partners, arrange training and systems.
• Ensure adherence to rules of engagement between Partners and Account Managers
• Stakeholder Engagements:
• Interfaces with Lines of Business for in-depth understanding of new products
• Engages with the Commercial Management team on Commissions Policy / Processes impacting Partners.

• Audits:
• Attends to partner management audits.
• General Admin
• Daily management of partner queries Admin:
• Investigate commission queries.
• Validate commission queries.
• Onboarding of new partners
• Provide internal systems
• Arrange training
• Consolidate required documentation.
• Obtain approval on required documentation
• Manage and monitor workflow requests.
• log a call/ engage commission teams on the queries
• Progress update on queries
• Manage and educate partners on any administration systems and updates.

• Activity Description: Escalation Management Commission Escalations
• Investigate and resolve commission escalations.
• C2 General
• Engage Account Managers and Partners on the query progress.

• Arranges and ensures Partners are trained on companies products and processes.
• Ensures Partners are familiar with companies systems.
• Establish and execute a development plan for Partners to achieve their business ambitions.