Project manager: consumer loyalty

Location: CapeTown, South Africa
Salary: Market related
Recruiter: Nicolene Di Bartolo Management Appointments
Job Ref: PS/MR
Summary: A client of ours in the services industry is looking for a PROJECT MANAGER: CUSTOMER LOYALTY to join their Cape Town team. The primary focus of this position is the project management of all aspects of the Group’s loyalty program for a key corporate client.

 

 

Job Description

 

Project Manager: Consumer Loyalty

 

A client of ours in the services industry is looking for a PROJECT MANAGER: CUSTOMER LOYALTY to join their Cape Town team.  The primary focus of this position is the project management of all aspects of the Group’s loyalty program for a key corporate client.

 

Reporting to the Loyalty Account Manager, you are a highly motivated, customer focused individual with proven project management experience in consumer loyalty.

 

You have:

·         A Bachelor’s Degree or equivalent in an appropriate field

·         A minimum of 5 years project management experience in consumer loyalty

·         Proven business process management experience

·         An understanding of and/or experience in the management of complex databases

·         A technical knowledge of I.T. project management systems (e.g. PRINCE2) would be an advantage

·         An understanding of the importance of collaborative team work

 

As Project Manager: Consumer Loyalty you will be responsible for:

·         Understanding the client requirements – in detail

·         Scoping / defining the project

·         Developing a detailed project plan (including financial resources, manpower and infrastructure)

·         Managing the implementation of the plan, ensuring that milestones are met

·         Leading project review meetings

·         Monitoring and reporting on progress

·         Managing project issues, risks, changes and non-conformance (including corrective action)

·         Implementing corrective action – where required

·         Reconciling and monitoring invoicing against client budget

 

You have the following skills:

·         Project Management

·         Planning and organising

·         Problem solving

·         Customer service excellence

·         Relationship management

·         Analytical ability

·         Attention to detail

·         Excellent communication skills

·         Strong computer literacy

·         Team player

 

 

 

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