Properties Onboarding Consultant: Customer Service (AFRIKAANS Fluency) - City Centre, Cape Town

SUMMARY:
Properties Onboarding Consultant: Customer Service (AFRIKAANS Fluency) - City Centre, Cape Town R

POSITION INFO:

Properties Onboarding Consultant: Customer Service (AFRIKAANS Fluency) – City Centre, Cape Town

R15 0000 P/M Basic Per Month PLUS Performance Based Incentives & Pension Benefit

Our client, a growing online travel business is currently expanding!

If you're the kind of person who wants a chance to excel in a customer service environment and also earn extra commission as a result, then this is the job for you!

One would describe you as being an energetic and professional individual who has a passion for customer service.  You have a clear, confident and friendly telephonic manner, the ability to work well within a team, adapt to changes, learn quickly and handle difficult situations by being solutions driven.

Main Purpose of the role will be to offer support to both guests and establishments via different communication channels.

Key Responsibilities include:

• Onboard new accommodation properties and guide hosts through the online listing process.
• Assist new and existing hosts with adding and updating their profile information.
• Write and create engaging property profiles for the website.
• Effectively communicate and educate hosts on procedures and policies.
• Guide hosts on best practices for optimising their listings.
• Create and maintain relationships with property hosts.
• Ensure property listings meet company standards and align with brand guidelines.
• Identify and resolve technical or content-related issues during the onboarding process.
• Resolve property onboarding-related queries efficiently.
• Identify areas for improvement in onboarding processes and suggest enhancements.
• Complete daily tasks, projects, and targets in a timely and professional manner.

Minimum skills and requirements:

• Minimum 2-3 years proven customer services experience gained
• Previous experience in a target driven environment
• Must be able to communicate fluently in both Afrikaans and English (Written & Verbal).
• Strong administrative, organising and planning skills
• Experience in copywriting – highly advantageous!
• Excellent problem-solving skills
• Strong computer skills  

Working hours: Mon - Thurs: 07:00 - 16:00 / 08:00 - 17:00  & Fri: 07:00 - 15:00 / 08:00 - 16:00

(Working hours will be on rostering system)

To apply, please forward a detailed copy of your CV to:

Jill Cicero@