Properties Support Consultant: Customer Service (AFRIKAANS Fluency) - City Centre, Cape Town

SUMMARY:
Properties Support Consultant: Customer Service (AFRIKAANS Fluency) - City Centre, Cape Town R15

POSITION INFO:

Properties Support Consultant: Customer Service (AFRIKAANS Fluency) – City Centre, Cape Town

R15 0000 P/M Basic Per Month PLUS Performance Based Incentives & Pension Benefit

Our client, a growing online travel business is currently expanding!

If you're the kind of person who wants a chance to excel in a customer service environment and also earn extra commission as a result, then this is the job for you!

One would describe you as being an energetic and professional individual who has a passion for customer service.  You have a clear, confident and friendly telephonic manner, the ability to work well within a team, adapt to changes, learn quickly and handle difficult situations by being solutions driven.

Main Purpose of the role will be to offer support to 33,000+ properties, ensuring smooth operations and an exceptional experience.

Key Responsibilities include:

• Effectively communicate and educate suppliers on procedures and policies.
• Assist suppliers with uploading and updating information on their profiles.
• Resolve issues or problems that may arise with suppliers.
• Complete tasks, projects, and targets with efficiency and professionalism
• Provide timely, effective support to hosts, ensuring a seamless experience.
• Build strong relationships with hosts, offering guidance on best practices for success.
• Monitor host performance and off er recommendations to improve results.
• Collaborate with internal teams to improve platform features and service.
• Stay informed on industry trends to provide relevant support.
• Achieve performance targets while maintaining high customer satisfaction.

Minimum skills and requirements:

• Minimum 2-3 years proven customer services experience gained
• Must be able to communicate fluently in both Afrikaans and English (Written & Verbal).
• Strong administrative, organising and planning skills
• Ability to multitask and meet deadlines under pressure
• Ability to work independently and within a team
• Excellent problem-solving skills
• Strong computer skills  

Working hours: Mon - Thurs: 07:00 - 16:00 / 08:00 - 17:00  & Fri: 07:00 - 15:00 / 08:00 - 16:00

(Working hours will be on rostering system)

To apply, please forward a detailed copy of your CV to:

Jill Cicero@