Property Administration Supervisor

SUMMARY:
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POSITION INFO:

REQUIREMENTS
• Grade 12
• Relevant diploma in property management field advantageous
• 2-3 years in a similar role
• Property industry and utilities experience essential
• Minimum junior level management experience
• Intermediate Excel skills
• Experience in customer service
• SAGE/MDA experience advantageous

RESPONSIBILITIES
• Oversee and streamline billing processes.
• Ensure Month-end closing of the billing group functions.
• Maintain and implement quality assurance for all processes.
• Respond and mitigate billing escalations.
• Upload tenant charges into MDA and reconcile to the accounting system.
• Assist with ensuring invoices are delivered to customers accurately and in a timely manner.
• Ensure invoices are uploaded to third party bill systems on time and accurately.
• Observe and adhere to established processes, procedures, policies, and guidelines.
• Team building and training.
• Assist with AR related special projects as necessary.
• Weekly and monthly ledger reconciliations, aging review and reporting to direct supervisor.
• Review monthly delinquency notifications to operations team.
• Confirm and reconcile customer disputes as they pertain to payment of outstanding balances due.
• Provide excellent & considerate customer service to external and internal customers
• Meet defined department goals and collection metrics.
• Provide weekly/monthly detailed collection status to management.
• Property administration for own portfolio:

o Leasing administration, billing and receipts/refunds
o Tenant collections
o Tenant relations
o Accounts payable/receivable (debtors and creditors) and cash book reconciliations

Psychometric tests are required to be undertaken by shortlisted candidates.