Property Administrator - Rosebank, Johannesburg

SUMMARY:
Property Administrator - Rosebank, Johannesburg

POSITION INFO:

EDUCATION (Formal Qualification Required):

• Grade 12 (essential).
• Administrative, property, auditing or accounting oriented tertiary qualification (desirable).
• 5-10 Years’ experience as a Property Administrator.
• Tertiary level Leasing/Property Management degree, diploma, or certificate.

EXPERIENCE (Experience Required and indication of time spent to gain that experience):

• Property administration, excellent customer service experience – 5-10 Years.
• MDA knowledge, Utilities, and collection of rent – 5-10 Years.

KEY PERFORMANCE AREA / MAIN OUTPUT:

• Administration, Tenant management and customer service:
• Drafting of general correspondence regarding the day-to-day requirements of the portfolio in accordance with the company’s standard correspondence templates where applicable.
• Ensuring that critical administrative tasks are performed to allow the full functioning of the portfolio.
• To ensure that all documentation about the tenants and buildings are correctly and timeously filed manually and electronically.
• Ensure that an excellent customer service is provided to tenant.
• To ensure tenant satisfaction through resolving tenant queries on time.
• Leasing:
• Drafting LAF’s (Lease authorization forms).
• Renewal letters.
• Tracking status of all Leases and renewal letters.
• Ensure that leases are loaded 100% correctly on MDA.
• Prepare lease pack.
• Handling tenant queries.
• Conducting credit and reference checks.
• FICA document collections.
• To establish and maintain effective support services for the property management functions, primarily the administration of the Agreement of Lease.
• Ensuring that each agreement of lease within the portfolio is comprehensively completed, signed appropriately and correctly, provided to the respective tenant and stored safely within the company’s lease filing facility.
• Vacancy schedule – update the schedule on monthly bases.
• Accurately upload relevant leasing documents onto MDA in excellent time.
• Timeous communication to the relevant department on new lease.
• Renewals loaded onto MDA as well as tenants vacating.
• Documents FICA:
• Conducting credit and reference checks.
• FICA document collections.
• Utilities:
• Ensuring that adequate steps have been taken to recover utilities, municipal charges and other operating cost expenditure, where necessary.
• Arrears:
• Call tenants for collection/arrears.

COMPETENCIES:

• MDA Property Management System knowledge.
• Marketing Properties.
• Lease administration.
• Understanding of financial accounting.
• Administrative Functions.
• Responding to Maintenance Request and other queries.
• Good understanding of property administration and leasing.