Pump Attendant Supervisor

SUMMARY:
Join a global company based in Markman, Port Elizabeth, as a Pump Attendant Supervisor, overseeing all aspects of forecourt operations.

The role will oversee pump attendants, ensure customer service standards are met, maintain fuel and stock levels, and handle administrative duties related to the forecourt.

POSITION INFO:
Duties and responsibilities: 

• Always ensuring order and the smooth running of operations at the forecourt and service areas
• Ensure the entire forecourt staff are smart and presentable
• Ensure proper merchandising of products on the forecourt especially on the lubricant racks
• Apply and ensure that the Forecourt Customer Attendants (CSA) apply the top service standards in all
• operations
• In conjunction with the line manager assign daily/shift-based duties to CSA’s
• Ensure that customers are served efficiently, and their requests attended to politely.
• Ensure a clean working environment adhering to the housekeeping and health and safety standards
• Deal with cases of staff disobedience/customer complaints in the first instance (reported to the manager in the daily briefing).
• Represent the management when dealing with credit customers
• Confirming Local Purchase Order (LPO) details before commencing of fuelling
• Verifying that invoice/credit card amounts tally with what is on the pump and writing invoices
• Training of new employees (On the job training – OTJT) in line with our standards. Assist in appraisals and evaluation of members of staff.
• Suggest and recommend improvements to staff related matters.
• IP Stock Control & Dispensing on Depot 2
• Managing all aspects of the forecourt
• Managing cash-ups and daily banking, daily tank dipping and wet stock management.
• Ordering, receiving, processing of fuel stock.
• Managing forecourt staff, incl. arranging of shifts and maintaining staff discipline
• Ensuring all forecourt equipment is maintained
• Professional handling of all customer queries/complaints
• Relaying of fuel readings to management
• Cost control and administrative duties
• Advancing service excellence of forecourt staff and forecourt operations
• Training staff for forecourt duties

• Matric
• Valid driver’s license
• 3 - 4 years in Fuel Station experience
• 2 years as a supervisor experience will be an advantage
• Knowledge of fuel
• Computer literate
• Experience on BB Soft and MS dynamics advantages.
• Honest, loyal, reliable, and trustworthy.
• A ‘Can-do’ attitude.
• A problem solver
• Team player.
• Self-motivated.
• Operationally a hands-on person.
• Ability to work under pressure and deliver accurate work within a deadline driven environment.
• Ability to multitask.
• Be independent and pro-active.
• Time management skills.
• Possess excellent communication and interpersonal skills.
• Ability to work with individuals at all levels of the organisation.
• Ability to take the initiative.
• Be able to take responsibility.
• Positive mindset.