QoS

Responsibilities and Deliveries:

- Lead a team of  engineers
- Responsible for Network Quality of Service (QoS) and Customer Quality of Experience (QoE) across 2G/3G/4G/5G netwoks
- Ensure governance of contractual KPIs Compliance and number 1 performing network for our customer
- Perform Level 1 Analysis of degradation and escalate issue to relevant teams for actions.
- Manage NOC organisation, deliveries and processes
- Customer complaints centralization, tracking and dispatch
- Ownership for all KPIs/QoS dashboards generations.
- Capacity analysis monthly report
- Plan with special focus on coverage and Throughput improvement
- Benchmark delivery and disptach to optimisation for analysis
- Drive Test management

Requirements:

- Sound experience GSM/UMTS/LTE/LTE-A (Advanced optimisation and QoS/QoE improvement)
- Able to lead technical discussions with other subsystem experts (e.g. IP, TX, Core)
- Proficient with state of the art table for advanced dashboards generation 
- Programming skills for maximal automation of routine tasks

Good to have:

- Planning/optimisation experience in 5G NR commercial network
- Experience in Tier operator project (in supplier organisation preferably)