Quality Assurance Manager

SUMMARY:
A leading company in the training industry, is looking for a dedicated Quality Assurance Manager to join their dynamic team. As the Quality Assurance Manager, you will play a pivotal role in upholding and enhancing the quality of our training programs. You will develop and implement robust quality assurance processes, conduct internal training audits, and collaborate with cross-functional teams to ensure training excellence, consistency, and effectiveness.

POSITION INFO:
Key Responsibilities:

1. Quality Assurance Strategy:

• Develop and maintain a comprehensive quality assurance strategy for our training programs.
• Define and implement quality standards, guidelines, and best practices.
• Manage accreditations and renewals with regulatory bodies (QCTO, SABPP, TETA, Services SETA, Construction SETA, UMALUSI, DHET).

• Design and implement quality assurance processes for curriculum review and training delivery evaluation.
• Create quality control mechanisms to ensure materials meet established standards.

• Develop and administer methods to measure training program effectiveness and participant satisfaction.
• Analyse data to identify trends and opportunities for improvement.

• Conduct regular audits to ensure compliance with industry regulations.
• Collaborate with regulatory bodies and industry associations as required.

• Work with subject matter experts to implement improvements based on evaluation findings.
• Recommend and implement enhancements to training content and delivery techniques.

• Manage and maintain the QMS system.
• Review policies and ensure the availability of qualified facilitators, assessors, and moderators.

• Maintain records of quality assurance processes and findings.
• Prepare and present regular reports to senior management.

• Provide training and guidance on quality standards and assessment methods.
• Foster a culture of continuous learning within the team.

• Collaborate with various teams to align quality assurance initiatives with organizational goals.
• Address client-specific quality assurance requirements.

• Investigate and address training-related issues and develop corrective action plans.

• Stay current with industry trends and integrate innovative approaches to enhance training quality.

• Undertake special projects to support continuous improvement in training quality.

• Review and develop learning materials in line with SAQA requirements.

• Plan and execute training projects and complete related administration.

• Assist with the recruitment of learners for various training programs.

• Keep abreast of training trends and provide weekly feedback to the management team.
• Uphold and promote our image and branding.

• Bachelor’s degree in Education, Human Resource Management, Quality Management, Business Administration, or related field.
• At least 5 years of proven experience in quality assurance or training management, preferably in a training or education environment.
• Strong knowledge of quality assurance methodologies and tools.
• Excellent analytical and problem-solving skills.
• Strong project management and organizational abilities.
• Proficiency in data analysis and reporting tools.
• Exceptional communication and interpersonal skills.
• Ability to work independently and with diverse teams.
• Familiarity with learning management systems (LMS) and training technology is a plus.

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