Quality Controller

SUMMARY:
Our client, a leader in the FMCG and retail distribution sector, is seeking a Quality Controller to join their team in the Port Elizabeth/Gqeberha.This role is critical to ensuring that all stock items received from suppliers meet company specifications and comply with relevant food safety legislation and standards.

POSITION INFO:

Key Responsibilities:

• Provide leadership to the Quality team at the Distribution Centre.
• Monitor supplier compliance with product quality and food safety standards.
• Compile and present reports to management regarding quality and safety concerns.
• Build and maintain strong working relationships with suppliers and ensure compliance across the supply chain.
• Schedule and participate in supplier and retailer site visits.
• Coordinate supplier training aligned with company requirements.
• Keep detailed records of stock quality inspections and compile daily reports with actionable recommendations.
• Track and report on quality trends and supplier performance.
• Facilitate regular team meetings and share updates with internal stakeholders.
• Communicate quality issues proactively and ensure all concerns are addressed promptly.
• Manage claims related to damaged, poor-quality, or incorrect stock.
• Support innovation in quality assurance processes (e.g., QC Apps, Cold Chain Management).
• Enforce compliance with internal processes and legal requirements.
• Develop and maintain Best Operating Practices (BOPs) related to quality.
• Maintain a high standard of housekeeping within the department.
• Take ownership of all quality-related issues and customer complaints, and follow up with suppliers.
• Lead traceability exercises and manage responses to national recalls.
• Inform suppliers of any changes in legislation and ensure continued compliance.
• Handle staff grievances and disciplinary processes where necessary.
• Monitor and manage staff performance using internal systems and ROI processes.
• Provide general support to other areas of the department as required.

Candidate Requirements:

• Matric (Grade 12).
• A relevant tertiary qualification in Food Technology, Biotechnology, Consumer Science (Food & Nutrition), or Agricultural Quality Control – essential.
• 2–3 years’ experience in the fresh foods sector (e.g., Produce, Bakery, Meat, or Home Meal Replacement).
• Supervisory experience and a strong customer service background.
• Computer literacy and working knowledge of SAP – essential.
• A team player with excellent communication skills (written and verbal).
• High attention to detail, assertive, and enthusiastic.
• Knowledge of Food Safety Management Systems (FSMS).
• Experience in internal and external auditing.
• Willingness to work shifts, overtime, weekends, and public holidays as required.
• Strong administrative and leadership skills.
• Deadline-driven and results-focused.
• Own reliable vehicle and valid driver’s license – essential.