SUMMARY:
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POSITION INFO:
Join Our Client as a Quick to Ship Clerk USA! - Fully Remote Role
Take your customer service and logistics expertise to new heights! Our client, a leader in the express courier industry, is looking for a Quick2Ship Clerk to provide top-tier customer support, efficient shipment management, and seamless coordination across various platforms.
Your Role in the Team:
Respond to client queries via telephone, email, and live chat with professionalism and efficiency.
Provide accurate quotes and book cargo on the Quick2Ship website.
Monitor and track shipments, resolving missed collections and other issues proactively.
Maintain detailed records of correspondence and bookings, ensuring all information is logged accurately.
Issue booking confirmations and guide clients on proper cargo labelling.
Handle invoicing with precision, ensuring correct rates and surcharges are applied.
Collaborate with integrators to resolve customer queries and provide updates.
Support compliance with safety, security, and regulatory standards.
Assist management with ad hoc tasks and weekend shifts as required.
What You’ll Bring:
Proven experience in a similar role, preferably within an international courier or logistics company.
Strong customer service skills with a focus on clarity and professionalism.
High attention to detail and accurate data entry abilities.
Excellent written and verbal communication skills, with a strong command of English.
Proficiency in MS Office, particularly Outlook and Excel.
The ability to work independently, troubleshoot issues, and contribute as a reliable team player.
Why Join This Opportunity
Be part of a dynamic international team in the express courier industry.
Gain valuable experience in a fast-paced, customer-focused environment.
Work with a supportive team that values precision, collaboration, and innovation.
Ready to take your career to the next level? Apply now to become a key player in delivering world-class courier solutions!
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