RECEPTIONIST REQUIRED WITH HOSPITALITY INDUSTRY WORKING EXPERIENCE

1.      MAIN PURPOSE OF THE ROLE

To receive and coordinate client and vendor visits to our office to enhance the overall experience of the brand and operations

1. OBJECTIVES OF THE ROLE

    

• To create an experience of ease and personal focus for clients visiting our office through a customised and dedicated service

• To enable a seamless operation between business and clients/visitors through cohesive teamwork supporting the end-to-end coordination of meetings and functions

• To align Reception to the business service strategy through instilling trust, confidence and satisfaction with clients

• To facilitate internal clients in achieving their service objectives through flexible and supportive service delivery

• To continuously improve/advance our clients’ experience through keeping abreast of best practices and proactively adapting in working styles and methods

   

1. KEY AREAS OF RESPONSIBILITY

    

• Execute a high level of front line service delivery and engagement with clients, internal staff and event coordinators through high energy levels and dynamism

• Keep track of regular visitors and develop a customized experience based on individual needs

• Foster and maintain a team service- and client experience focused culture

• Monitor and control visitors’ access and identify clients that visit our company

• Meet and greet visitors and clients when they enter our building and escort them to appropriate areas

• Offer and coordinate the delivery of beverages to visitors and clients

• Reconcile and plan scheduled visits and specified facility requirements in advance

• Provide first-line support for facility requirements (audio visual, video conference, teleconference, etc.)

• Display a high level of responsiveness towards maintaining the orderliness of meeting rooms and replenishment of marketing supplies

• Deal with elevated queries

• Answer the switchboard on a rotational basis.

   

  4.      QUALIFICATION/EXPERIENCE

   

• Matric/Grade 12 – Essential

• Previous client facing experience within the hospitality industry – Highly advantageous

• Experience within the financial services industry – Advantageous

• Proficient in English – Essential

• Proficient in Afrikaans – Advantageous

• Computer literacy and aptitude for technology

   

  5.      COMPETENCIES

   

• Strong Client focus

• High energy levels and dynamism

• Adaptability

• Professional, diplomatic and tactful

• Exceptional interpersonal skills

• Excellent verbal and written communication skills

• Excellent organisational skills

• Excellent time management skills; ability to manage a heavy workload and multiple tasks

• Accept accountability and take responsibility for tasks

• Initiative and able to innovate; solution orientated

• Ability to handle pressure

• Ability to function as part of a team

   

   

   

  SALARY R200 000- R210 000 per annum

   

  Normal Office Hours Apply

   

   

                                            

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