Job Brief
To be responsible for the effective performance management of Stores in an allocated area. To support the Managing Director and be responsible for the management of all retail activities, taking responsibility for the recruitment, management, and support of staff. To ensure that stores achieve set KPIs regarding Sales, Gross Profit Margin, Net Profit, Stock Turn, Productivity, Stock Loss.
To contribute to the implementation of the business strategy that maximises the retail net profit by driving sales and controlling costs at a Store level. To build motivated and high performing teams through the effective leadership and line management to retail staff.
Job Duties and Responsibilities
Human Resources
- To effectively recruit, induct, lead, manage, train and develop, Store Operators and other staff.
- To ensure the effective management of all retail and to ensure adequate staffing levels throughout the Region.
- To ensure Store Operators and General Assistants appraisals are completed annually.
- Works with the HR Department to ensure people management issues are satisfactorily resolved and relevant HR policies and procedures are adhered to.
- Health & Safety compliance.
- Proactively manages and reviews the performance and progress of Store Operators in the region, sets objectives and targets; works with the Training department to develop individual training plans for the team.
Stock Planning and Management
- Monitor stock levels to determine the need for stock supply at each store and manage under/overstock situations.
- Develop and maintain strong working relationships with Suppliers.
- Ensure that BMO principles and methodology is followed and adhered to.
Pricing and Competitor Analysis
- Advise on product pricing using results of market and demand analysis.
Merchandise and Display
- Work in conjunction with the Visual Merchandising Team to develop and drive the Cash & Carry Display and Merchandise principles.
Store Visits
- Spends time in shops with store teams and customers to understand and identify business critical issues to ensure the alignment of the Top T strategy. Direct and supervise retail staff in the region to ensure they meet set objectives efficiently and manage high performance sales.
Sales
- Takes a lead role in building a strong sales management culture with the Store Operators, identifying skills and opportunities for development, provides advice and guidance on Store Operator issues when needed.
Customer Service
- Listen to customer complaints to address & resolve their issues
- To promote a customer care approach within the business, investigating complaints or issues of poor customer care, both timely and efficiently.
Corporate Governance
- Ensure operations process satisfies audit requirements.
- Ensure compliance with health/safety policies and procedures and ensure that Operations process satisfies audit requirements.
Profit, Budgeting
- Oversee operating costs.
- Annual Budget preparation, implementation and monitoring for the region.
- Ensuring understanding and buy in from the store team members.
Financial Reporting & Financial Reviews
- Preparation and attendance of Financial reviews.
Assets
- Inspect company Assets regularly to ensure proper maintenance.
New Store setup and Store Cutovers
- Planning, co-ordination and management of all store cutovers and new Stores.
Performance
- Achieve Store and Group KPIs.
Experience
- A minimum of 5 years retail experience.
- A minimum of 2 years’ experience in a Leadership position.
- Experienced in managing relationships at a senior level and managing a diverse (in terms of skill base and experience) team of people.
- Must be able to demonstrate the ability to contribute and successfully deliver against a business strategy.
- Must possess a track record of increasing and sustaining sales growth and profitability even in challenging market conditions such as the current economic climate.
- Must demonstrate a proven ability to motivate, coach and develop people
Skills Required
- Financial acumen: Must be well versed in reviewing and evaluating financial statements.
- Commercially sound and the influence of operating factors.
- Excellent organisation skills and must be able to prioritise.
- A collaborative team player – concerned with the team success as well as individual performance.
- Visible Leadership skills – can motivate others to achieve.
- Solution orientated, decisive by nature.
- Excellent communication skills – verbal, written to include report writing and group presentations
