SUMMARY:
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POSITION INFO:
We are looking for a dedicated and detail-oriented RMA Technician to join our client in the security and technology industry. The ideal candidate will have a technical background and a passion for troubleshooting and repairing electronic devices.
Key Responsibilities:
- Troubleshooting and Repair: Adhere to the SLA to troubleshoot and repair/replace company products at the component level efficiently, including tasks such as replacing flash chips.
- Client Training: Occasionally visit clients across South Africa to provide training on product repairs and maintenance.
- Fault Management: Record and manage faulty devices and spares using the company’s internal system, ensuring accurate tracking and reporting.
- Documentation: Prepare necessary paperwork, including weekly reports, operations manuals, and repair handbooks, in line with company procedures.
- Quality Analysis: Provide product quality analysis reports to the headquarters as requested.
- Training and Development: Complete all required product training courses and successfully pass the examinations.
- Additional Tasks: Perform other tasks as directed by your manager, including managing device records in the RMA system and assisting with swap-out processes.
- System Updates: Record and update the status of devices awaiting repair, spare parts, or swap-outs in the RMA system, and ensure clear communication on each case.
- Process Improvement: Assist in finalizing the swap-out flow chart and support in recording all swap-out devices in the RMA system.
Requirements:
- Technical qualification or equivalent experience in electronics or IT.
- Strong problem-solving skills with experience in component-level repairs.
- Excellent communication skills and the ability to provide training to clients.
- Proficiency in record-keeping and using internal management systems.
- Willingness to travel within South Africa as needed.
- Ability to work independently and as part of a team, with a proactive approach to tasks.
