Rates Administrator

SUMMARY:
Accurate interpretation of the contract which includes rates, offers, supplier details, commissions, trading terms and conditions into the system.

POSITION INFO:

RATES ADMINISTRATOR

KEY OUTPUTS:

• Ensuring that Tourplan content is up to date and accurate at all times, this includes system administration and maintenance of the following:

• Accurate interpretation of the contract which includes rates, offers, supplier details, commissions, trading terms and conditions into the system.
• Quality control of all content loaded in the system by checking the data before consultants use the product loaded in the system.
• Efficiently assisting sales and reservations teams with rates and any Tourplan related queries for both our lodges and contracted suppliers.

• In-house customer service and support

KNOWLEDGEREQUIRED:

• Experience with reading and interpreting contracts in Tourplan NX (an advantage)
• An understanding of rates, mark up and commission structures
• Good geographical knowledge of Southern and East African regions
• Computer literate with working knowledge of MS Office Applications - Outlook, Office, Excel, Word, etc  

SKILLS REQUIRED:

• Accurate and detail orientated – much of the work is figure orientated and accuracy is key to avoiding financial losses
• The ability to multi-task and time management skills are essential
• Effective Communication Skills (effective written and verbal communication)

QUALIFICATIONS AND PREVIOUS WORK EXPERIENCE REQUIRED:

• Travel and Tourism certificate or qualification in the same industry
• Minimum 2 years’ experience in the travel industry preferably with Tourplan NX experience

SKILLS REQUIRED

 The successful candidate should have an enquiring mind, pay attention to detail to avoid financial loses, be creative and pro-active, ability to work under pressure, meet deadlines and be self-motivated to grow by adapting to change.