Real Time Administrator

Recruiter:

Call Centre Staffing

Job Ref:

CPT001514/FK

Date posted:

Monday, February 21, 2022

Location:

Capetown, South Africa

Salary:

16000 Monthly

SUMMARY:
Our client is looking for RTAs for their contact centre in the Telecoms sector. The RTAs will be responsible for real-time and/or intraday management of resources to ensure the correct number of agents at the right times are in their seats to answer forecasted volume of contacts at the desired service level.

JOB DESCRIPTION:

Primary Responsibilities
· Real time queue monitoring and utilisation of scheduled resources.
· Manage efficiencies and performance metrics.
· Monitor deviation in forecasted service levels to actual real time & recommend /take necessary steps to reduce the gap.
· Report on scheduled vs delivered hours
Functional Skills and Competencies:
Overall Understanding of Workforce Management
Understands and know the purpose of the role and how it links to the other roles
Good knowledge of MS Office
Understands and has knowledge of key Contact Centre metrics such as shrinkage, AHT, Occupancy, schedule adherence
Analyse situations, identifies the gaps quickly and take necessary steps to avoid impact on Service Levels
Experience:
Minimum +1 years of work experience in Contact Centre Industry as RTA

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Software Developer (Full Stack Developer)
Location: Somerset West
Salary: R35k - 45k per month
Software, Developer, Full, Stack, Developer,
Today

MIS Administrator
Location: Cape Town
Salary: 12500
We are seeking a talented and detail-oriented MIS administrator to join our team. This exciting role involves supporting our MIS, Projects, and Workforce Planning functions. You will collaborate with various departments to ensure client requirements are met, delivering exceptional service and results.
1 day ago

Plant Manager Ref: 3733
Location: Cape Town
Salary:
NDC Personnel & Contractors has partnered with a specialist manufacturer looking for a dynamic and results-driven Plant Manager to join their team in the Western Cape!
4 days ago

Graduate Buying Internship
Location: Cape Town
Salary:
5 days ago

Project Accountant - Camps Bay
Location: Capetown
Salary: Market Related
Project Accountant - Camps Bay
5 days ago

Digital Signal Processing (DSP) Engineer
Location: Cape Town
Salary:
Our client aims to be the trusted provider and preferred choice for world-class technology solutions, offering the best in Aerospace, Security, and Turn-key System Application Projects for their clients. They are seeking a DSP Engineer to join their team in Airport City.
6 days ago

Social Media Marketing Co-Ordinator
Location: Cape Town
Salary:
11 days ago

Mechanical Draughtsman
Location: Cape Town
Salary:
An innovative leader in the industry who focuses on marketing and pint of displays for high end brands. They offer end-to-end solutions, from research and design to manufacturing and implementation, creating exceptional retail environments with meticulous, production-ready designs. Produce 3D and 2D models for manufacturing using Fusion 360
13 days ago

Rental Agent
Location: Cape Town
Salary:
Our client in the Northern Suburbs of Cape Town is seeking a Rental Agent to join their team. This position requires someone that can work under pressure and within a team.
15 days ago

Rental Agent
Location: Cape Town
Salary:
Our client in the Northern Suburbs of Cape Town is seeking a Rental Agent to join their team. This position requires someone that can work under pressure and within a team.
11 days ago

Real Time Administrator

Similar jobs you might be interested in:

Create a free job alert for Real Time Administrator in Capetown

Jobseekers

Recruiter

General