Receptionist

SUMMARY:
Hotel in Plettenberg Bay is looking for an energetic Receptionist / Guest Assistant to serve as the guests’ first point of contact and to assist in all aspects of their stay.
 
The Receptionist responsibilities include registering guests, providing information about rooms, rates and amenities.

POSITION INFO:
Duties:
 
Check-in of guests: ensuring that this integral step in the guest experience is smooth and adheres to the hotel standards.
Check-out of guests: ensuring that we leave a lasting positive impression on guests and continue the service standard
Handling guest queries and complaints
Daily update of the day sheet during the day
Check and respond to all emails pertaining to reception enquiries, and forward enquiries relating to other departments to the relevant HOD
Complete courtesy calls
Complete daily checklists
 
Requirements:
 
Grade 12
At least 2 years’ experience of hotel reception work
Fluency in a second language is an advantage.
Good general level of education
Experience with PMS systems
Understanding of how travel planning websites operate, like Booking and TripAdvisor
Customer service attitude