SUMMARY:
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POSITION INFO:
Receptionist – Prestigious 4 Hotel*
This 4* hotel in Cape Town is seeking a professional and service-driven Receptionist to oversee the guest journey from arrival to departure. This role requires an individual who is passionate about guest service, organization, and front office operations.
Key Responsibilities:
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Welcome guests at the front entrance, assist with parking, check-in, and rooming.
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Provide exceptional guest assistance throughout their stay.
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Handle reservations, guest queries, and telephone inquiries.
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Prepare guest accounts, process payments, and manage check-outs.
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Maintain accurate records and filing systems for smooth front office operations.
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Assist with luggage handling and transportation when required.
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Ensure guests have a memorable and seamless experience, bidding them farewell upon departure.
Requirements:
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Matric qualification.
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Hospitality-related tertiary qualification (advantageous).
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Experience as a Front Office Receptionist in a 4-star establishment.
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Ability to work various shifts and across multiple functions (luggage handling, driving, reception, etc.).
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Valid driver’s license.
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Proficiency in MS Office and Opera PMS.
Competencies:
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Neat and professional appearance.
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Strong front office operations skills.
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Excellent knowledge of the hotel and city to assist guests.
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Outstanding verbal and written communication skills.
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Ability to adapt to new technology (e.g., mobile devices).
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Commitment to high ethical standards and service excellence.
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Alignment with the hotel’s values, service, and leadership philosophy.
Offer:
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An empowering and dynamic work environment.
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Competitive remuneration package with risk benefits.
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21 working days of leave per annum.
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Additional company benefits.
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Ongoing training and career development opportunities.
To Apply:
Please submit a copy of your updated CV and a recent profile photo. Only shortlisted applicants will be contacted.
