Receptionist / Administrator

SUMMARY:
Are you immediately available and have experience being the friendly, well groomed front face of a business in reception and administration?

Our client in Cape Town Northern Suburbs requires your excellent communication and customer service skills when interacting with all the incoming clients.  Excellent opportunity to join a well established company that is a leader in its field.

POSITION INFO:
REQUIREMENTS

• Matric, well groomed with excellent communication skills in English & Afrikaans
• Minimum 2 years experience in customer service or front of house
• Professional attitude and confident
• Good problem-solving skills
• Self-motivated Team Player
• Positive can-do attitude
• Confidentiality with customers
• Computer literate

• Maintain neat and orderly front desk and reception room.
• Ensure customers receive courteous and prompt service at all times
• Coordinate scheduling of appointments and confirm all appointments, follow up visits and waiting-listed customers
• Ensure customers are booked in correctly to maintain efficient patient flow for the schedule
• Assist customers with selection of frames and other accessories
• Prepare and explain quotations, prescriptions & payment procedures to patients
• Forward and follow up on orders sent to the laboratory & any overdue jobs
• Notify customers when goods are ready for collection
• Weekly maintenance of files, checking progress & follow up with customers
• Closing and opening of the office
• Prompt and Accurate invoicing
• Maintain up to date knowledge of Medical Aid procedures, process claims accurately
• Receive payments and release goods in accordance with company policy
• Process petty cash
• Ensure outstanding accounts are followed up relevantly.
• General administration duties
• Maintain patient files and records accurately, timeously, and up to date
• Ensure all costing tariffs and prices are up to date
• Maintain stock, stationery, and other sundry items, as and when required
• Typing reports.
• Stock taking