Receptionist / Guest Relations

SUMMARY:
Exclusive Golf Club in Linksfield, JHB is looking for a Receptionist / Guest Relations Assistant.
 
As a receptionist your primary duties would involve greeting members and guests, answering phones, booking tee times and other services and handling administrative tasks, ensuring a smooth and welcoming experience for everyone.

POSITION INFO:
Reception Duties:
 
Customer Service & Reception: Greeting and Welcoming: Greet members and guests warmly and professionally.
Answering Inquiries: Answer phone calls, emails, and in-person inquiries efficiently and accurately.
Booking Services: Book tee times, pro shop appointments, and other club services.
Handling Payments: Process payments for services and merchandise.
Information and Assistance: Provide information about club rules, events, and amenities.
Maintaining a Clean and Organized Reception Area: Ensure the reception area is tidy and welcoming.
 
Administrative Tasks:
 
Data Entry: Maintain accurate records of member information and bookings.
Membership Management: Assist with membership inquiries and renewals.
Mail Handling: Sort and distribute mail.
Communication: Ensure effective communication between members, staff, and management.
Familiarity with Software: Proficiency in using relevant software, such as booking systems and Microsoft Office.
Maintain the lobby, front entrance, workstation, and other surrounding areas clean and free of debris.
 
Requirements:
 
Grade 12
A formal qualification
Previous experience in a receptionist or customer service role is often preferred.
Experience in the hospitality or golf industry can be an advantage. 
Professional Appearance: Maintaining a neat and professional appearance is important. 
Flexibility: Willingness to work weekends, holidays, and occasional evenings as needed. 
Teamwork: Ability to work both independently and as part of a team. 
Knowledge of the Club: Familiarity with the club's facilities, events, and policies is helpful.