The Front Office is now accepting applications for a
Receptionist – someone who can assist the Front Office Management team to enhance the level of service and to uplift the service journey of the guest.
A minimum of Grade 12 or equivalent, and 1 year experience as a Receptionist or in a front office in a 4* or 5* hotel environment. Working knowledge of MS Office Suite. A Tourism / Hospitality / Customer Service qualification and working knowledge of CIMSO, Dine Plan and SAP will be advantageous.
The ideal candidate must be customer focused, a team player, must have good communication skills, be well presented, friendly and have a keen attention to detail.
Duties include, but are not limited to:
- Managing all activities related to the check in and out of Guests;
- Attending to Guest requests, queries and complaints;
- Processing all room moves according to prescribed procedures;
- Handling cash and credit card transactions in a confidential manner;
- Balancing the cash float issued and completing banking procedures;
- Receiving and handling reservation enquiries and bookings in the absence of Reservations staff;
- Handling incoming and outgoing calls and fulfil switchboard duties on a rotation basis;
- Handling incoming and outgoing faxes.
Adverse working conditions:
- Must be prepared to work weekends & Public holidays;
- Must be prepared to work shifts.
If you believe you have suitable experience and qualifications, please apply online.
Application Process:Closing date: 10 April 2022Where to apply: You can apply online at
