Receptionist Intern

SUMMARY:
Receptionist Intern - Johannesburg North

POSITION INFO:
The Receptionist will oversee the front desk and switchboard, creating a professional and welcoming atmosphere for visitors, customers, and guests at the company.
The candidate will handle theatre bookings, guest viewings, and ensure a seamless visitor experience with strong communication and organizational skills.

Required Skills & Qualifications:

• Education: Grade 12 or equivalent 
• Certifications (Preferred):Microsoft, Basic Computer skills .

• Experience with Windows operating systems.
• Familiarity with Office 365, 

• Basic administrative or customer service training is advantageous but not required.
• Must be customer-oriented, well-groomed, and able to handle high-pressure situations with professionalism.
• Must have a good understanding of the importance of a strong frontline image and act as a brand ambassador for Tuning For (Pty) Ltd.
• Excellent communication and customer service abilities.
• Ability to work independently and within a team.
• Good documentation and organizational skills.

Key Responsibilities

Reception & Front Desk Management:

• Greet and assist visitors professionally.
• Offer refreshments and ensure guest comfort.
• Manage visitor appointments and direct customers appropriately.
• Handle queries and complaints with professionalism.
• Maintain a tidy and brand-aligned reception area.
• Coordinate visitor interactions with World of Yamaha staff.
• Receive courier deliveries and notify relevant departments.

Switchboard & Call Handling:

• Answer and direct calls efficiently.
• Identify caller needs and transfer calls appropriately.
• Take and deliver accurate messages promptly.
• Make outgoing calls as requested by management.
• Maintain and update contact lists.
• Monitor and report telephone line issues.

Theatre Management & Guest Facilitation:

• Schedule and coordinate theatre bookings.
• Assist guests with theatre viewings and provide information.
• Ensure theatre facilities are well-maintained.
• Work with the internal team to manage theatre logistics.

General Administration & Support:

• Update and rotate reception display materials.
• Inform frontline staff of guest arrivals.
• Report any faulty equipment in reception and theatre areas.