Receptionist / Internal Sales

SUMMARY:
Our client, who specializes in the Printing equipment and supplies industry,  is looking for an Internal Sales / Receptionist to join their team at their Ysterplaat offices. 

The successful candidate will act as backup to the existing Front of House staff  while essentially joining a high - performance sales team to effectively manage an existing client base and source new sales opportunities and close sales to achieve targets. You will play a key role in increasing income and revenue by managing and negotiating with clients and generating leads, qualifying prospects, and managing sales.

POSITION INFO:
REQUIREMENTS:

• Matric is essential
• At least one years of experience in internal sales, customer service, or front-of-house roles 
• Experience handling customer orders, invoicing, and stock control is an advantage
• Pastel experience will be advantageous
• Fully Bilingual (Afrikaans & English)

• Front of House duties include:
  
  • Answering phones
  • Welcoming customers
  • Dealing with couriers who come to collect goods
  • Ensuring reception and demo room are always kept looking neat, tidy, professional
  • Processing of customer orders to invoice and informing them when items are ready for collection
  • Liaising with warehouse team to ensure all orders are picked and packed in accordance with customer order
  • Liaising with debtors team for all orders provided on credit (ie ensuring customer still within agreed terms)

• Internal Sales duties include:
  
  • Servicing New and Existing customers/accounts to Obtain orders for company range of Products
  • Once trained on our capital equipment you would be expected to demonstrate machines to walk in customers
  • Cold calling both new and existing customers to offer them a wide range of products
  • Generating leads/ arranging meetings for senior sales people
  • Developing data bases of customers to offer a wide range of products
  • Focus sales efforts by studying existing and potential volume of customers and focusing on the buying potential in your area.
  • Submit Orders by referring to price lists, product literature and related sales guides.
  • Keep management informed by submitting activity and results reports.
  • Monitor competition by gathering marketplace information on pricing, products and selling techniques etc.
  • Maintain professional and technical knowledge by attending training and workshops.
  • Attend weekly sales’ meetings
  • Offering products due to expire to customers at discounted prices