Receptionist / Reservations (Apex skilled)

A well-known Lodge - situated amid picturesque mountain -, needs to employ a Reservation / Receptionist to make their guests feel at home. Your superb telephone skills would be appreciated

Salary + Live in + ALL meals provided

Reservations:

• Perform reservation requests
• Determining rooms available
• Meet customer needs
• Verify customer information and payment options,
• Assign rooms and respond to customers with confirmation emails or letters.
• Accept payments and check guests out.
• Administration

Receptionist

• Welcome visitors by greeting them, in person,
• Signing in your guests,
• Direct each set of guests to their allocated holiday unit.
• Closely integrate with FOH to inform them when the signing in procedures are completed so that FOH can escort guests to their holiday unit.
• Inform new guests of meal times and orientation of property
• Answering phones with sound etiquette and professionalism.
• Handing of all queries, telephonic, walk ins and on social media

Must have / b wiling & able :

• Apex
• 2-3 yrs exp in similar role
• Hotel qualification
• To live & work on the property
• To work under pressure when a bus load of guests arrive

Soft skills:

• Friendly demeanor
• Sound telephone etiquette
• Patience
• Kind character

For the guest orientated, this position holds ample opportunities within the Group as a whole