Receptionist and Front Line Support - Telecoms experience required

SUMMARY:
We’re looking for a Receptionist and Front Line Support professional to be the welcoming face of a dynamic organisation based in Paulshof, handle a range of administrative tasks, and support their clients with basic technical assistance.

POSITION INFO:

As a Receptionist, you’ll be the first point of contact, coordinating front-desk activities, managing correspondence, and handling phone calls. A friendly demeanor, strong multitasking abilities, and excellent stress management skills are essential.

In the Front Line Support role, you’ll provide first-level technical support, logging client requests, and troubleshooting basic issues.

Key Responsibilities:

Receptionist Duties:

• Welcome guests, offer refreshments, and direct them appropriately.
• Answer, screen, and forward incoming calls.
• Keep the reception area organized and stocked with necessary materials.
• Provide general information in person or over the phone.
• Manage incoming mail, packages, and office security.
• Order and track office and kitchen supplies, and update calendars for meetings.
• Arrange office repairs/ maintenance and when required.
• Handle filing, photocopying, and other clerical tasks as needed.

Front Line Support Duties:

• Log and manage client support calls and tickets.
• Assist clients with ticket logging on ticketing system, follow up on support needs, and keep clients updated.
• Coordinate with providers when internet issues arise.
• Address service requests for technological support, including workstations, printers, networks, and software.