SUMMARY:
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POSITION INFO:
The purpose of this role is to drive new business growth, meet sales targets, and increase revenue through personal and team performance. It involves ensuring best practices in Parts sales, delivering excellent customer service, aligning with the company’s strategic vision, and maximizing department efficiency and profitability.
Key responsibilities not limited to:
- Ensure accurate and timely processing of financial tasks related to the Rental business, including rental fleet buy-backs, account reconciliations, invoice schedules, cost calculations, quotations, and sales processing.
- Verify and maintain rental agreements, handle contract escalations and end-of-term reports, and prepare fleet analysis reports.
- Address customer complaints and queries efficiently, ensuring timely communication and excellent service delivery.
- Support the Admin Supervisor with order follow-ups, quotations, emails, filing, and reporting.
- Prepare and distribute scheduled and ad-hoc reports (e.g., KPA reports, workshop status, marketing reports) accurately and on time.
- Support the department in achieving budgeted targets.
- Maintain strong client relationships, ensure excellent communication, and develop tailored solutions for customers.
- Handle telesales, maintain records, process invoices daily, and ensure all delivery documentation is complete and authorized.
- Manage rental fleet reservations, deliveries, collections, and driver scheduling while overseeing transport-related invoicing.
- Track rental fleet maintenance and lease costs.
- Manage client accounts, resolve disputes, and ensure timely payments.
- Reconcile the Rental, Hire & Transport Clearing Account, ensuring all transactions are received and verified.
- Create, monitor, and follow up on purchase orders to ensure timely processing and receipt.
- Ensure all assigned administrative tasks are completed accurately and on time.
- Contribute to the department’s growth by aligning with company objectives and driving operational improvements.
- Provide backup support for Administrators at the Upington and Kimberley depots.
Must have qualifications:
- Grade 12/Matric with at least 3 years of experience in a similar role; a tertiary qualification in business administration or finance is preferred.
- Advanced proficiency in MS Outlook, Word, and Excel; experience with Kerridge is an advantage.
- Strong analytical, numerical, and financial skills, including knowledge of financial calculations, fixed assets, and depreciation.
- Excellent communication skills in English and Afrikaans, with the ability to interact professionally at all levels, including senior management.
- Friendly, professional telephone manner and strong customer service skills.
- Proficiency in using the Kerridge system.
- Experience in fleet management.
- Strong database management skills.
