Reservationist

SUMMARY:
Our client in the Hospitality Industry is seeking to employ a Reservationist.

This role is based in Paterson in the Eastern Cape and is a live in position. 
 
A wonderful career opportunity awaits you.

POSITION INFO:
Duties: 

• Respond to website, email and telephonic enquiries accurately, timeously and courteously. 
• Handle guest enquiries while establishing rapport with guests during the booking process. 
• Maintain effective customer relationships and actively resolve guest complaints, where possible; exercise judgement when escalating it to the Reservations Manager. 
• Ensure accurate information, quoting, booking and detailed capturing of reservations. 
• Maintain client database to ensure all guest information/details are complete. 
• Assist with maintaining an efficient administration system within the department. 
• Maximise sales, upselling of other revenue streams. 
• Develop in-depth product knowledge of all lodges, activities and USPs. 
• Keep lodges/relevant departments informed; follow up with regards to special instructions. 

• Qualification: Degree or equivalent from reputable hotel school.
• Prior Front of House experience at a 5 star luxury property.
• 3 years’ experience in a similar position at a 5 star luxury property.
• Excellent command of the English language (Spoken and written).
• Excellent communication skills with high level of telephone etiquette.
• Computer experience: Microsoft Outlook, Microsoft Word, Microsoft Excel, Protel PMS.
• Experience in tele-sales (shifts: 07-16h00/09-18h00/12-21h00 and 08-16h00 Weekends & Public Holidays)
• High degree of confidentiality and integrity.
• Ability to work in a challenging and demanding environment.
• Well organised team player, capable of working independently, meticulously and with initiative.