Reservationist

SUMMARY:
Our client in the Hospitality industry is currently looking to employ a Reservationist to their team in Grahamstown

POSITION INFO:
Requirements:

• Fluent in spoken and written English.
• Excellent telephone manner.
• Excellent attention to detail.
• Experienced in hotel front office operations or sales in a four or five star.
• Computer literate, ideally with portfolio experience.
• Well presented, friendly, professional.
• Matric.
• Live in options: option 1 - live in position on the reserve full time.
  Option 2 – work remotely 3 weeks of the month, 1 week compulsory on site live in.

• To ensure you are fully aware of all tariffs, facilities, and current activities within the property.
• To liaise with all departments and communicate any special requirements of individual guests.
• To maintain the inventory and rates through the main channels of distribution, i.e. the PMS and GDS systems, to achieve maximum occupancy and revenue.
• To ensure that all Reservations, enquiries, and requests are confirmed in line with company policy, (24 hours).
• To negotiate with clients to achieve maximum revenue profit potential while satisfying client’s needs.
• To be aware of and maintain relationships with regular guests to encourage repeat business.
• To ensure that the Portfolio database is maintained with accurate records for clients, agencies, and companies.
• To be aware of all front office procedures and assist with reception duties when required.
• To ensure accuracy and attention to detail is maintained on all stages of reservations from the initial enquiry to the guest’s departure, which includes correspondence checking on a daily basis.
• To attend front office meetings, appraisals, training, and functions as required.
• To work to a Rota set by your head of department and to understand this will be in accordance with business demands.
• As an employee of the property involved in maintaining high standards, to undertake any reasonable requests made by management in any other areas of the house.