Reservationist

SUMMARY:
Our client's luxury lodge and hotel group, based in Bryanston, Johannesburg, is seeking an experienced and dedicated Reservations Consultant. The ideal candidate will have 3-5 years of experience in a reservations department, managing multiple properties. This individual will be well-organized and able to provide essential administrative support to ensure seamless reservation operations.

POSITION INFO:
Scope & General Purpose:

• Manage daily administrative tasks related to reservations.
• Respond to customer queries and assist with reservations via phone and email.
• Ensure accurate processing of reservations, amendments, and cancellations.
• Provide support for various reservation-related tasks as directed by the Reservations Manager.
• Assist in maximizing room occupancy and revenue through effective reservation management.

• Minimum 3-5 years’ experience in a reservations role within the hospitality or tourism industry, ideally across multiple properties.
• Proven ability in reservation administration and customer service.
• Strong proficiency in Microsoft Office (Word, Excel, PowerPoint) with excellent Excel skills.
• Familiarity with Property Management Systems (PMS) such as Nebula, eRes, Hotelier, Opera, and Apex.
• Fluent in English with strong verbal and written communication skills.
• Excellent time management and organizational abilities.
• Ability to work accurately under pressure while maintaining attention to detail.
• Strong interpersonal skills and the ability to work effectively within a team.
• Self-motivated, dynamic, and able to problem-solve efficiently.
• Professional, presentable appearance.

• Experience with reservation systems such as Nebula, eRes, Opera, and Apex.
• A passion for hospitality and delivering exceptional customer experiences.