Reservationist

Our client, a luxury safari lodge based in Paterson is looking for an experienced Reservationist.

Minimum criteria required:

• Qualification: Degree or equivalent from reputable hotel school
• Prior Front of House experience at a 5 star luxury property
• 3 years’ experience in a similar position at a 5 star luxury property

Key Performance Areas of this position include:

• Respond to website, email and telephonic enquiries accurately, timeously and courteously
• Handle guest enquiries while establishing rapport with guests during booking process
• Maintain effective customer relationships and actively resolve guest complaints, where possible; exercise judgement when escalating it to the Reservations Manager
• Ensure accurate information, quoting, booking and detailed capturing of reservations
• Maintain client database to ensure all guest information/details are complete
• Assist with maintaining an efficient administration system within the department
• Maximize sales, upselling of other revenue streams
• Develop in-depth product knowledge of all lodges, activities and USPs
• Keep lodges/relevant departments informed; follow up with regards to special instructions

Please consider your application unsuccessful if you have not heard back from us within 2 weeks.