Reservationist

Our client is looking for a customer-focused, service-oriented, dynamic and experienced SENIOR Hotel or Lodge Reservations Consultant to join their team! The ideal candidate will have exceptional customer service skills, good administrative abilities, and be able to manage a large workload. The role's focus will be to attend to customers booking queries and ensure that all bookings are put through on the relevant system.

• Answer phone calls and attend to guests' requests to book rooms or events at the hotel.
• Check on the internal booking system and make the booking for the guest.
• Obtain payment information and run credit/debit card payments when required.
• Assist guests with booking transport such as taxis and giving directions where required.
• Liaise with the other Reservations staff in the team and provide detailed handovers.
• Send and receive emails and monitor the inbox for bookings.
• Take and manage online booking through the online booking system.
• Provide outstanding customer service to all guests at all times.
• Follow up with guests who may have had an issue with online or telephone bookings.
• Manage the booking schedule effectively.
• Arrange or rearrange dates with clients when there is no space for their selected dates.
• Ensure management and receptionist staff are kept up-to-date with bookings.

Requirements and Experience:

• 5 years' min experience in a similar role as a reservations consultant within hotel or lodges.
• Someone who is currently in the role and not 2 years or longer ago.
• Stable working career.
• Good knowledge and working experience on reservations booking systems.
• Must be able to work or travel to the Cape Town Waterfront.
• Excellent MS Office skills.
• Excellent written and verbal communication skills.
• Adept with controlling a busy switchboard with an excellent telephone manner.
• Excellent customer service skills.
• Good computer skills, with knowledge of booking systems, both in-house and online.
• Hands-on experience of taking credit/debit card payments over the phone and in-person.
• Able to effectively prioritize own workload and work well under pressure.

PLEASE NOTE:
*Apply online. To ensure your application is matched correctly, complete as detailed as possible. Please upload your cv in a word document.
Only applications with the relevant experience will be contacted.