Reservations Consultants

SUMMARY:
Our client is an established brand with over 50 years' experience within the UK travel industry.  The required incumbents will ensure that high levels of service are maintained as they handle calls and emails from agents for holidays all over the world. They will provide a friendly & informative service while booking holidays.  Required to onboard by 31 March 2025.

POSITION INFO:
Key Responsibilities:
 

• Dealing with enquiries and booking holidays to a variety of destinations worldwide
• Turning enquiries into bookings
• To offer suitable packages and ancillaries within the requirements
• To maintain a high level of customer service at all times
• To achieve monthly sales targets
• To use personal travel experience and product knowledge to sell appropriate holidays
• To follow up on all enquiries made
• Cross-selling to alternative holidays
• To undertake any other duties or projects commensurate within the nature of the role

 
Personal Qualities/Skills:
 

• At least 2-3 years’ experience in selling holidays
• Experience using a GDS, preferably Galileo
• Excellent geographical knowledge and experience in a sales/travel environment
• The ability to communicate effectively both written and verbally
• To have a professional manner
• To have a passion for travel
• To have a basic knowledge of standard PC systems (full training will be given on in-house systems)
• Basic knowledge of ABTA/ATOL regulations
• Excellent time management skills
• Ability to work under pressure and independently
• Organisational skills and ability to multi-task
• Proactive & enthusiastic
• Supportive
• Team player

Please note that as this team supports a UK customer base, UK working hours are applicable and will change with daylight savings.  Current hours are 11h00 to 20h00 and will change to 10h00 to 19h00 at the end of March.

Kindly note that by submitting your application for this career opportunity you agree that Guardian Recruiting may use your application for the purpose of the recruitment and selection of the said position and this information may be shared with the relevant stakeholders in the business.

Please note that only shortlisted candidates will be contacted.
Should you not have heard back within a two-week period, please assume that your application was unsuccessful.

 

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