Reservations Manager Cape Town

SUMMARY:
Reservations Manager Cape Town

POSITION INFO:

Leading Safari Tour Operator is seeking an experienced Reservations and Sales Manager to increase the profitability of the reservations department, by ensuring the team of sales consultants is provided with support, advice and guidance, promoting high-quality and efficient service levels for clients and agents; and to assist the GM in managing the in-house CRM system. This is an in-office role in Cape Town Southern suburbs.

Experience required:

At least 1 year’s supervisory experience at an inbound tour company, along with previous senior consultant experience of at least 10 years

Safari/inbound travel experience

Excellent systems knowledge – Tourplan

MS Office

Excellent knowledge of Southern and East Africa

Experience dealing with international clients and agents

Duties include:

First response on all new inquiries and distribute to consultants

Checking that all inquiries are replied to within 24 hours

Producing weekly and monthly statistics for the business

Regular reporting with feedback and analysis of trends

Guiding any difficulties that the consultants may have

Ensuring correct sales and office procedures are followed

Managing and approving leave times

Maintain team workloads & distribute them accordingly

Check quotes

Re-allocate quotes as needed, and take on some ad hoc quotes as needed

Assist with Complaint handling

Manage in-house CRM system for maximum long-term company benefit

Providing staff training as needed

Performance reviews with staff

Dealing with any disciplinary reviews whenever necessary

Attending regular meetings with senior management

To apply please send CV to