Reservations Service Executive | Qatar | 5 Star Luxury Hotel
We are looking for experienced RESERVATIONS SERVICE EXECUTIVE to join the team of a 5 Star Luxury Hotel located in Qatar, Doha.
This award-winning Hotel Group owns and operates some of the most luxurious hotels, resorts and residences located in prime destinations around the world.
Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, the Group is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.
The Group regularly receives international recognition and awards for quality management and legendary service hospitality.
Key Focus Areas for Reservations Service Executive:
- Ensure reservation department and Front Office staff are constantly aware of availability states open, on request, closed dates, high demand dates etc.
- Responds to all guest reservation requests and executes prompt, courteous and accurate guest service always.
- Fully knowledgeable about hotel guest rooms, rates, promotions, amenities, programs, hotel facilities and services.
- Manage systems that are setup within the reservations department to ensure accurate handling and monitoring of phone calls.
- Assists and prepare in groups pre-arrival process and also preparing group rooming lists.
- Track all reservations picked up from all On-line channels
- Verify all reservations taken on the reservation forms are updated on the PMS without fail.
- Verify if each reservation requests are processed as per the hotel standards and without delay.
- Verify if reservation confirmation letters are send for all processed bookings within the stipulated time.
- Process retention, no-show and cancellations as per the hotel policy and procedures.
- Handles any request for amenities or transportation promptly and accurately. Details are shared with the concerned department or third party accurately.
- Keep records of room availability, rates, amendments, daily reservation pickup, rooms on book, cancellations, no-show, etc.
- Handles the reservation correspondence accurately and neatly and follow up for any missing correspondence before guest arrival.
- Manage all aspects of reservation department in the absence of Reservation Manager.
Requirements - Qualifications and Skills
- Hospitality Qualification will be a great advantage
- Proven experience in Reservations Department
- Proficiency in English; multilingual is strongly preferred
- Excellent communication skills
- Polite and confident with a great deal of patience
- Ability in multitasking and time-management
- Aptitude in resolving issues with a customer-focused orientation
Salary package:
- Basic salary QAR 4000 – 4500 (based on experience and skills)
- Free accommodation provided
- Transport to and from work provided
- Meals on duty
- Annual paid leave
- Medical insurance
- Visa and flight to Qatar
- Return flights home on completion of every contract.
Start: ASAP – subject to visa process.
To apply for Reservations Service Executive | Qatar | 5 Star Luxury Hotel, please send your CV in WORD document, with recent photo and contactable references.
ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED.
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