Reservations Travel Consultant

SUMMARY:
Red Ember Recruitment is looking for a Reservation Travel Consultant in Cape Town.

POSITION INFO:

Duties:

• Develop and maintain excellent working relationship with Tour Operators.
• Design requests of exclusive experiences in Cape Town.
• Preparation of tailor-made offers and travel documents, preparation of travel programs and administrative process.
• Oversee and manage the guest’s itinerary and ensure that it is executed successfully.
• Manage and assist guests from their time of arrival until their time of departure.
• Supervise current Tour Programs and services provided.
• Supervise and interact with other providers as well as assist in finding new potential service providers of high standards.
• Book and supervise all Tour Guides and drivers working for Samsara Africa Travel Operations Department.
• Provide consultation regarding travel and tourism products and all other information on traveling to clients.
• Send, receive, and process e-mails with third parties on behalf of the company.
  

Requirements:

• Exceptional customer service skills.
  
• Good judgement and adept use of travel research and technologies.
  
• Passion for travel.
  
• Minimum two years of experience.
  
• The position requires an above-average level of knowledge about Tourism Products/Packages in South Africa.
  
• Excellent communication skills in verbal and written English, be eloquent. telephonically, be detail-oriented, and be able to provide efficient customer service.
  
• Proven ability to work independently and handle bookings unsupervised.
  
• Willingness to learn and adapt quickly during the initial training period.
  
• Flexibility in working hours and availability for emergency phone duty.
  

Benefits: