SUMMARY:
Resident Lodge Manager
POSITION INFO:
COMPANY OVERVIEW
As a company, we strive to provide exceptional service and create
memorable experiences for our guests. Located in Rural Bela Bela,
the Lodge offers 20 Tented Rooms, various dining options, and a
warm and welcoming atmosphere. As a leader in the hospitality
industry, we are committed to delivering unparalleled service and
exceeding our guests'' expectations.
POSITION OVERVIEW
- As the Resident Manager, you will be responsible for overseeing all
aspects of the operations with a hands-on approach and ensuring
the highest standards of quality and service are maintained. You
will lead a dedicated team and work closely with various
departments to drive revenue, manage expenses, and enhance
guest satisfaction. Your exceptional leadership skills, business
acumen, and customer-focused approach will be crucial in
achieving our goals and maintaining its reputation as a premier
destination.
KEY RESPONSIBILITIES
- Provide strategic direction and vision for the Lodge, aligning it with
company objectives.
- Oversee daily operations, including front office, housekeeping,
food and beverage, safari, retail, spa, reserve and maintenance.
- Develop and implement effective strategies to optimize revenue
generation, occupancy rates, and overall profitability.
- Foster a positive work environment and lead a diverse team,
providing guidance, coaching, and performance feedback.
- Ensure compliance with company policies, industry regulations,
and health and safety standards.
- Build and maintain strong relationships with guests, suppliers, and
business partners to enhance the Lodge''s reputation and drive
customer loyalty.
- Monitor guest feedback and take proactive measures to address
any issues, ensuring a seamless and delightful experience for all
guests.
- Analyse financial reports, control costs, and prepare budgets to
achieve financial targets.
REQUIREMENTS
- Stay abreast of industry trends, market conditions, and
competitive landscape to identify opportunities and make
informed decisions.
- Minimum of 5 years of experience as General Manager or Resident
Manager, with at least 5 years in a leadership role in Food and
Beverage.
- Proven track record of successfully managing lodge operations and
delivering exceptional guest experiences.
- Strong leadership skills, with the ability to inspire and motivate a
team towards achieving common goals.
- Excellent communication, interpersonal, and problem-solving skills.
- Sound knowledge of hotel financials, revenue management, and
budgeting.
- Proficient in industry-specific software and systems.
- Bachelor’s degree/diploma in hospitality management or a related field
(preferred).
Live in position and meals provided whilst on duty.
5% Provident – forms part of CTC package (compulsory
membership).
