Resident Manager (Game Lodge)

SUMMARY:
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POSITION INFO:

KEY RESPONSIBILITIES

• Oversee and manage all aspects of lodge/resort operations, including Housekeeping, Maintenance, Front Office, Reservations, Entertainment, Fleet, and Food & Beverage.
• Ensure financial health by managing yearly budgets and preparing weekly and monthly reports, as well as short-, medium-, and long-term planning of all functional departments, including capital expenditure.
• Oversee monthly and yearly financials.
• Lead and execute building projects, ensuring compliance with health and safety regulations.
• Manage general compliance and HR functions, including training, yearly performance reviews, staff development, and wage negotiations.
• Provide strong leadership, fostering a team-oriented environment.
• Build and maintain relationships with timeshare owners, homeowners, points clubs, and exchange companies.
• Handle operations management, property management, and insurance compliance.
• Drive marketing and sales initiatives to enhance lodge visibility and occupancy.
• Ensure compliance with POPI, EE, and Health & Safety regulations.

REQUIREMENTS

• Relevant qualification in health and safety, hospitality management, or a related field.
• Extensive experience in operations management, with a focus on property and insurance compliance.
• Strong network connections within the industry, particularly with points clubs and exchange companies.
• Excellent problem-solving skills and a proactive approach to challenges.
• Proven track record with contactable references.
• Previous experience in wage negotiations and HR management.
• Strong leadership skills with the ability to work collaboratively as a team player.