Restaurant Manager / Head Waiter

Recruiter:

MSC Cruises

Job Ref:

CPT000114/EC

Date posted:

Tuesday, February 11, 2025

Location:

Capetown, South Africa

Salary:

Monthly

SUMMARY:
JOB PURPOSE

The Head Waiter assists the Maitre D' Hotel and the Asst. Maitre D’Hotel in supervising all Food and Beverage service activities. Ensures that the highest quality of service is maintained in the assigned area and controls that the staff follows MSC Cruises policies and procedure.

POSITION INFO:
KEY RESPOSIBILITIES

Supervises all Waiters, Asst. Waiters and Buffet Staff work as a team in the assigned area
Ensures that assigned station are ready on time and guest are welcome using their names
Carefully supervising the assigned section ensure guest satisfaction
Effectively replace waiters if necessary, in order to maintain service standards
Maximises revenue for food and beverage products
Oversees that table settings and ensures that all equipment is used correctly to avoid unnecessary damage
Ensures that the assigned areas comply with sanitation procedures (USPH)
Monitors the restaurant’s inventory
Ensures that the staff is familiar with menu content, wine list, and food and wine pairing

QUALIFICATIONS

Fluent English, oral and written. Any additional European language is considered an advantage (Italian, Portuguese, German, Spanish and French)
Previous ship experience is mandatory
High School certificate is an advantage or equivalent experience on board Cruise Ships
Full knowledge of USPH standards
Computer literacy
Good management and organisation skills
Interpersonal and communication skills
Passion about hospitality and customer service driven

DOCUMENTS REQUIRED

Passport
Police Clearance

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