Restaurant Supervisor

SUMMARY:
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POSITION INFO:

Job Summary:

The Restaurant Supervisor is responsible for assisting in the smooth operation of the restaurant by supervising the staff, ensuring high-quality customer service, maintaining cleanliness and food safety standard, The role requires strong leadership skills, attention to detail, and a focus on delivering excellent dining experiences.

Key Responsibilities:

Staff Management & Training

• Supervise, motivate, and guide front-of-house staff including servers, hosts, and bartenders.
• Conduct staff training on service standards, customer interaction, and restaurant policies.
• Assist in scheduling and managing employee shifts, ensuring adequate staffing levels during peak times.
• Address and resolve any staff-related issues in a timely manner.
• Service training and menu training for all staff members

Customer Service:

• Ensure high levels of customer satisfaction by overseeing service quality
• and addressing customer complaints or concerns promptly.
• Greet and interact with guests to ensure an exceptional dining experience.
• Assist with table assignments, reservations, and large party accommodations.

Operations Management:

• Support the Restaurant Manager in maintaining smooth daily operations.
• Ensure compliance with health and safety regulations, food hygiene, and cleanliness standards.
• Oversee daily stock and general stock is needed.
• Ensure the restaurant is prepared and presentable for service (table setup, cleanliness, etc.).
• Monitor opening and closing duties to ensure the restaurant is set up properly.

Financial & Sales Support:

• Assist in tracking and reporting daily sales, cash handling, and reconciling discrepancies.
• Help maximize sales by upselling and promoting daily specials.
• Collaborate with management to implement cost control measures and meet revenue targets.

Communication & Collaboration:

• Serve as a key point of contact between staff and management.
• Communicate operational changes, special events, and customer feedback to relevant teams.
• Collaborate with kitchen staff to ensure seamless coordination between the front-of-house and back-of-house.

Key Requirements:

Experience:

• Previous experience as a restaurant supervisor, team leader, or in a similar role within the hospitality industry.
• Experience managing a team in a fast-paced restaurant environment.

Skills:

• Strong leadership and team management skills.
• Excellent interpersonal and communication skills.
• Customer service orientation and problem-solving abilities.
• Familiarity with restaurant management software and POS systems is a plus.
• Ability to multitask and work under pressure.

Qualifications:

• High school diploma or equivalent; a degree or certification in hospitality management is an advantage.
• Food safety and hygiene certification (as required by local laws).

Other Requirements:

• Flexible schedule with availability to work evenings, weekends, and holidays.
• Physically fit to stand for long periods and carry out various physical tasks.