Retail E-Commerce Manager

SUMMARY:
Our client in the Wholesale/Retail industry is seeking an experienced Retail E-Commerce Manager to join their team at the Durban head office.

POSITION INFO:
Duties & Responsibilities

• Take ownership of existing and new e-commerce websites, apps, and channels, including digital marketing for all brands within the Group.
• Demonstrate a thorough understanding of the e-commerce and digital marketing landscape and guiding the business on the e-commerce business model.
• Develop an e-commerce strategy to attract, convert and retain online customers by proactively studying market trends, competitors, and customer behaviours.
• Set, manage and report on e-commerce reach, sales and marketing budgets.
• Manage the social media marketing team, ensuring digital assets and content are effectively managed.
• Work closely with the merchandise teams to execute e-commerce merchandising strategies, managing online product inventory, taxonomy, and data to optimise category differentiation and growth.
• Work with marketing manager, operations managers, and other departments to develop, track, evaluate and optimise effective digital marketing campaigns to achieve key performance indicators (KPIs) and maximise ROI.
• Continually optimise lead generation, sales, and customer satisfaction by monitoring and testing site functionality and performance regarding search engine optimisation, customer journey and conversion rates.
• Source and manage third-party specialists for technology and performance marketing solutions needed to drive e-commerce strategy.
• Collaborate and create strategic relationships with payment partners, e-commerce partners and internal stake holders.
• Oversee all aspects of e-commerce including digital marketing web design, content, web design, promotional campaigns and GTM.
• Facilitate the onboarding of the Group’s outstanding brands to e-commerce platforms.

Desired Experience & Qualification

• Marketing degree or similar; specialization in online and digital marketing is an advantage.
• Minimum of 8 years marketing experience preferably in retail, of which at least 3 years in a middle / senior management role,
• About five years of experience in e-commerce strategy, operations, and digital marketing.
• Demonstrable experience and expertise in social media, mobile, and email marketing.
• Strong knowledge of e-commerce platforms.
• ROI-focused and able to work well in a highly target-driven environment.
• Ability to work well under pressure and manage a significant workload.
• Excellent analytical skills and experience using leading data analysis tools and platforms.
• Ability to work independently and collaborate effectively.

 

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