Retail Floor Manager

SUMMARY:
Floor Manager position available in Stellenbosch. This position will be responsible for overseeing the day-to-day operations of our Outdoor goods retail store. You will lead a team of sales associates, create an engaging and customer-focused environment, and contribute to the overall success and growth of our business. Your role is crucial in delivering a memorable and seamless shopping experience to our customers. MUST HAVE FIREARM COMPETENCY!! (Please indicate on cv to be considered)

POSITION INFO:
Qualification 

• Minimum of 3-5 years of experience in retail management, preferably in the outdoor industry.
• Must have firearm competency - working with guns – NON-NEGOTIABLE
• Must be fully bilingual in AFRIKAANS and English 
• Proven ability to lead and motivate a team to achieve sales targets and provide exceptional customer service.
• A passion for outdoor activities, gear, and equipment, with knowledge of outdoor products and trends.
• Strong communication and interpersonal skills, with the ability to engage and build rapport with customers and team members.
• Excellent organizational and multitasking abilities to manage store operations efficiently.
• Ability to adapt to a fast-paced retail environment and handle unexpected challenges.

• Checking the cash up and banking details daily
• Assist with customer refunds.
• Ensure that staff purchases have been actioned according to the staff purchase policy.
• Complete weekly alarm checks and maintain register.
• Ensure that security is dressed correctly according to the company set standard.
• Updating of dashboard and checking Acumatica Cases for outstanding queries.
• Ensuring housekeeping and merchandising standards are kept up to date, neat and tidy.
• Stock adjustments for shop use, sponsors etc.
• Assist with customer queries and/or complaints.
• Store opening and closing as per schedule.
• Assist with overrides at till points, refunds if and where needed as well as credit notes.
• Feedback to store manager weekly.
• Supervising and planning of cleaning staff.
• Following up weekly to check on repair’s status.
• Following up on E-learning process and communication to staff weekly.
• Spot check of floats.
• Spot check key registers.
• Weekly check and sign off of Petty Cash.
• Maintain company policies and procedures.
• To positively contribute to team working in the shop.
• Maintain confidentiality at all times.
• Assist Store Manager with duties pertaining to customers when he/she is on leave, or out of the store.
• Send special orders through to supplier.
• Plan all instore events.
• Plan and co-ordinate stock takes with Stock Room Supervisor.
• Plan and co-ordinate safe audits with Safe Manager.
• Recruitment and discipline management of staff.
• Must be able to assist in any role in the shop.
• Follow up on all outstanding sales orders to push sales.
• Must have exceptional understanding of stock management to assist stock room with problems.

• Retail hours apply