Retail Operations Assistant

SUMMARY:
Retail Operations Assistant

POSITION INFO:
Qualifications 

• Matric  
• Tertiary qualification a benefit

• Strong knowledge of Microsoft Word, Microsoft Excel, and Microsoft Outlook essential
• Knowledge of ecom backend/portal and financial/Ops systems beneficial
• Previous experience in planning and retail admin advantageous

• Process orders on the company system (Fincon) timeously
• Allocate orders to the correct warehouse locations and work with our internal teams to ensure efficient processing.
• Manage stock allocation to orders and work with the procurement department on incoming orders and stock transfers.
• Manage exceptions and customer expectations relating to stock shortages and delays.
• Keep our customers informed with product developments, price updates, and stock levels.
• Ensure that orders are invoiced, delivered, and booked by customers within agreed service delivery times (keeping with customer SLA).
• Handle any queries that may arise from faulty stock returns in conjunction with our technical team
• Communicate with product managers & account managers with regard to stock levels and demand

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