Retail Sales Consultant (Luxury Brands)

SUMMARY:
Red Ember Recruitment is seeking a Retail Sales Consultant for the Hermanus Mall.

POSITION INFO:

Ensures satisfied customers by providing legendary service when customers visit our store and purchase our client''s products.

Sales:

• Achieve individual sales targets as per the sales plan.
• Process sales and returns according to procedure on the POS system.
• Process discounts according to negotiated percentages approved by the Line Manager.
• Calculate the purchase price in rands when payment is in a foreign currency.
• Promote VAT refunds to tourists to encourage the sale.

Customer Service:

• Provide professional customer service by describing benefits of various lenses and frames, replacing screws, adjusting frames and identifying other special customer needs.
• Display a gracious, courteous and polite manner when interacting with all customers.
• Dress in a neat and presentable manner, wearing name badge at all times.
• Explain “Our Look Good, Feel Good Guarantees” to customers.
• Receive and receipt returns, exchanges, damages or repairs under warranty, according to company policy, keeping the customer informed of processing time.
• Assist customers with special orders by completing paperwork and informing them of process and waiting period.
• Educate customers about our products through story telling.
• Build memorable customer experiences while creating emotional connections with all customers.

Store Operations:

• Open and close the store according to established guidelines and stipulated times.
• Ensure store is locked, displayed and secured according to plan, protecting company assets.
• Cash up after each shift with all unders and overs dealt with before leaving the store – ensuring sufficient cash float and change on hand.
• Complete EOD reconciliation.
• Adhere to good housekeeping principles – keep shop floor and displays clean and tidy.
• Hotspot - Ensure task completion on time as per the hotspot instruction/guidelines.

Stock Control and Display:

• Receive, inspect and check new stock.
• Query variances with Head Office and report to Line Manager.
• Daily stock count at beginning and end of shift.
• Report stock discrepancies and complete paperwork.
• Prepare write-offs for approval by Site/Centre Manager.
• Handle stock and maintain displays with care to prevent damage.
• Keep products clean and display according to guidelines with labelling in place, gaps filled and back-up stock neatly stored.
• Take precautions to prevent theft of stock, especially where displays are not locked up.

Requirements:

• Matric
• 1 to 3 years work experience in retail.

Benefits:

• Provident fund
• Incentives