Retail Store Manager - Mall of the North

SUMMARY:
Retail Store Manager - Mall of the North

POSITION INFO:

Job Description
Key Responsibilities:
Optimize sales and manage expenses.
Conduct weekly stock control and inventory checks.
Fulfill store operational requirements by:
Scheduling and assigning tasks to employees.
Monitoring work outcomes.
Build and maintain store staff by recruiting, selecting, onboarding, and training employees.
Enhance staff performance through coaching, counseling, and discipline; planning, monitoring, and evaluating job outcomes.
Prepare the annual budget; schedule expenditures; analyze discrepancies; implement corrective measures.
Understand current and future customer needs by building relationships with potential and existing customers, as well as others who can provide insights into service requirements.
Ensure merchandise and services are readily available by approving contracts and managing inventories.
Safeguard merchandise through effective monitoring of security systems and protocols.
Create a safe and clean store environment to protect both employees and customers.
Uphold the stability and reputation of the store by adhering to legal regulations.
Design engaging marketing displays for the sales floor and store windows.
Manage controllable costs to maintain profitability in operations.
Analyze sales data and predict future sales trends.
Interpret market trends to support strategic planning.
Address customer complaints and feedback promptly.
Stay informed about retail market trends, upcoming customer initiatives, and local competitor activities.
Ensure compliance with all company policies and procedures.
Perform additional duties as assigned by the Supervisor.

Requirements
Experience:
5 years of sales experience.
2 years in an Assistant Manager or Manager role.
Experience with high-end retail and solid knowledge of homeware products.
Visual merchandising experience.
Leading a team of 5 or more employees for over 5 years.
Education:

Matriculation certificate.
Desirable:
Business qualification.