Retention Administrator

Recruiter:

Jenrecruitment

Job Ref:

CPT000111/JG

Date posted:

Friday, March 4, 2022

Location:

Capetown, South Africa

Salary:

R12 500

SUMMARY:
A vacancy exists for a Retention Administrator in our Finance Team. The retention team is responsible for the retention of the individual policyholder and resolving arrear premiums, while maintaining a high standard of customer service.
This position is ideal for a hard working individual that can work independently and enjoys interacting with clients and can market products effectively. The candidate must also enjoy doing administration relating to the interaction with clients. Sufficient training and support will be provided and the opportunities for a hard working candidate that likes new challenges are unlimited.

JOB DESCRIPTION:

Job description & duties:
The duties for which you will be responsible in terms of this contract are briefly listed below and will be subject to amendment from time to time as required based on discussions with your manager:
- Contact clients in arrears and reach agreement on how arrears will be settled
- Retain the client by effectively handling objections and creating a need for the product
- Update administration system with bank details, contact details, cancellations and interactions with clients
- Communicating arrears premiums in writing and other client communication e.g. resubmit policy documents to clients
- Handling inbound cancellation calls and responding to client e-mails on a timely basis
Skills required:
- Excellent written and verbal communication skills
- Good marketing and sales techniques and excellent objection handling skills
- Good customer service delivery
- Attention to detail and a high level of accuracy
- Good MS Office, especially Microsoft Outlook skills
- Time management
- Planning and organising
- Works well in a team
- Ability to learn new systems and product information
Minimum qualifications/ experience:
- Matric
- 3 Years’ experience in a Sales environment
- 1-year Debt collecting experience
- Customer service and administration experience
- Insurance industry experience

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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