Retention Assistant

Duties and Responsibilities

-Reduce lapse ratio:
-Phone clients with unpaid or lapsed policies to negotiate payment .
-Assist the telemarketers to retain their business by reinstating policies.
-Advice clients to convert to stop order payment when talking to them to further reduce lapses.
-Ensure that the submitted business written by the telemarketers are retained
-Follow approved standards to attend to cancellation requests from clients
-Advice clients on available options to retain the contract
-Update information on system if the client accepts the retention proposal
-Handling of all after sale queries from clients
-Liaising with other departments with regard to queries received
-Make courtesy calls to clients
-Perform daily administrative duties.
-Keeping daily, weekly and monthly statistics.
-Assist with the generation of leads

MINIMUM QUALIFICATION:
•Grade 12
•Full qualification in-line with FAIS requirements

KNOWLEDGE AND EXPERIENCE
•4 year experience in call centre, sales environment
•Computer literate