SUMMARY:
Manage relationships & interactions with allocated customers in a manner that promotes an excellent customer experience, incl effective administration of the customer account contributing to customer retention
POSITION INFO:
ACCOUNT MANAGER
Only RSA citizens may apply
Strict screening in terms of requirements will be adhered to. Only applications with the below experience and skills will be considered
PURPOSE OF THE POSITION:
The main purpose of this position is to manage the relationship and interactions with allocated customers in a manner that promotes an excellent customer experience, including effective administration of the customer account contributing to customer retention and growth within this exciting, innovative organization.
QUALIFICATIONS AND SKILLS:
Matric – Grade 12
Studying towards degree/diploma - Sales & Marketing advantageous
Minimum 3 years’ experience in an account management position in a related industry (logistics) (Business to business)
Intermediate MS Suite
Valid driver’s licence essential
JOB ROLE AND RESPONSIBILITIES:
Manage the relationship with allocated customers ensuring retention and growth.
Promote excellent customer experiences through effective implementation of products/services, resolution of queries and continuous communication
Ensure regular customer face-to face visits and to adhere to monthly /quarterly customer visitation / contact plans ensuring that all allocated customers are visited / contacted within each quarter.
Set up and attend meetings with customers, keep minutes of meetings and action outstanding matters.
Serve as the lead point of contact for all customer account matters.
Build and maintain strong, long-lasting client relationships
Negotiate contracts and close agreements
Develop trusted advisor relationships with key accounts, customer stakeholders and executives
Identify potential growth opportunities within allocated customers and grow revenue within base.
Manage and upgrade contracts and ensure in place
To ensure that customers are kept informed of all new services and/or changes to current services
Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
Prepare reports on account status
Assisting with challenging clients requests or issue escalation as needed.
Ensure that all required services are being billed monthly, check customer invoices and statements
To manage the Service Levels between the customer and the company.
Depending on experience and qualifications. Tools of the trade and commission.
Should you not have received a response to your application within two weeks of submitting your CV, please consider your application unsuccessful.
