Retentions Manager

Qualifications
·       Completed Grade 12
·       Diploma or Degree will be advantageous
Experience
·       3 to 5 years experience in retention, service, or sales within a Contact Centre (essential)
·       2 to 3 years of people management experience (essential)
Knowledge
·       Knowledge of Microsoft Office packages, especially MS Word, MS Excel , and MS PowerPoint - All Advanced
·       Ability to understand the environment and systems within a short space of time
·       Ability to think strategically and to take initiative
·       Good business acumen
·      Meticulous attention to detail

People

• Create a positive work climate and culture to energise employees, minimise work disruption and maximise employee productivity.
• Select and recruit suitably qualified talent in line with fairness and equity principles and Client guidelines.
• Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement and cohesiveness.
• Effectively manage performance within the team in order to ensure business objectives are achieved.
• Encourage innovation, change agility and collaboration within the team.

 
Finance

• Identify solutions to enhance cost effectiveness and increase operational efficiency.
• Manage financial and other company resources under your control with due respect.
• Control the budget for area, including the authorisation of expenditures and implementation of financial regulations.
• Manage high-risk and problematic financial issues in the area of accountability and contribute to the development of policy.